Our promise to you

Schnauzer puppy health guarantee

We want your puppy to have a long, healthy life with you. Every Christy’s Schnauzer Heaven puppy is vet checked before going home and comes with this written health guarantee, so you know exactly where you stand.

At a glance

  • Vet checked before going home, with a vaccine and deworming record
  • 72 hours to have your own vet confirm your puppy is healthy
  • 2 years of cover for serious genetic (inherited) conditions
  • A replacement puppy if a covered condition is found, and you keep yours
  • A clear, written process if something goes wrong

Last updated November 2026

1. Healthy when your puppy goes home

Before travel, every puppy is examined by a licensed veterinarian. You receive the vet's health record, the vaccines and deworming given so far, and the microchip and registration details where they apply.

Please take your puppy to your own vet within 72 hours of arrival. If your vet finds a serious health problem that was present before your puppy left us, contact us right away with the vet's written report and we'll make it right as described below.

2. Genetic health cover

For 2 years from your puppy's birth date, we cover serious genetic or congenital conditions that seriously affect your dog's health and are diagnosed in writing by a licensed vet.

This covers inherited or birth conditions that threaten your puppy's life or seriously affect its quality of life, including:

  • Heart: inherited heart defects
  • Liver: liver shunt
  • Kidneys: inherited kidney disease
  • Eyes: inherited juvenile cataracts or progressive retinal atrophy (PRA)
  • Hips: hip dysplasia severe enough to need surgery

3. What happens if something is wrong

If a covered condition is diagnosed, we'll offer a replacement puppy of equal value from a future litter. If you'd rather not have another puppy, we'll instead refund 50% of your puppy's price (not including delivery). We know your puppy is family: you'll never be asked to return a puppy you want to keep.

4. What isn't covered

  • Illness or injury caused by accidents, neglect, or not following your vet's care plan
  • Common, treatable puppy issues such as worms, coccidia, kennel cough, ear infections or upset tummies from the move
  • Minor conditions that don't seriously affect quality of life, such as small umbilical hernias or cosmetic faults
  • Vet costs, unless they're part of the remedy agreed above
  • Puppies whose vaccinations and vet checks weren't kept up to date

5. How to make a claim

  1. Contact us

    Message us as soon as your vet suspects a problem. The sooner we know, the more we can help.

  2. Send the vet's report

    A written diagnosis from a licensed vet, with the date and any test results.

  3. We agree the next steps together

    We may ask for a second opinion from a vet we both agree on, and confirm the remedy in writing.

6. Keeping your guarantee valid

Keep your puppy's vaccinations, deworming and yearly vet checks up to date, feed a good-quality food, and keep the records. This is good care anyway, and it helps us respond quickly if you ever need us.

Questions?

Read our health questions or contact us before you reserve. We'd rather answer every question now than leave anything unclear.